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Returns

Want to return or exchange your item?

While we hope that you are fully satisfied with your Earthmonk product, should you wish to return or exchange the garment for any reason, please complete the form below:

By clicking Submit on this page you are agreeing to our Terms & Conditions

The address to return goods to is shown below:

Spinningdale House, Seaward Drive, West Witteirng, West Sussex, PO20 8AB.

We do advise you to return your goods to us via a track and trace service. If this is not possible, do remember to ask for proof of posting from the Post Office when you send your goods back.  This provides you with insurance should your parcel get lost or get damaged in transit.

Please note the following:

  1. You must request your RAN number and return your goods to us within 21 days of purchase.
  2. The goods are returned as new in their original packaging.
  3. The cost of the return delivery will be paid for by the sender, unless we agree otherwise in advance.

What happens next?

The refund will be made as soon as the item has been received by Earthmonk, provided the returns comply with points 1 – 3 above. The refund will be made direct to the credit or debit card originally used to place the order.

All exchanges should take no more than 3 working days from when your item(s) arrives back to Earthmonk, provided the returns comply with points 1 – 3 above. If you need an exchange quickly, we recommend placing a new order for the product online, so it is shipped instantly, and then requesting a refund for the item being sent back.

Within the UK we will post the exchange(s) back out to you free of charge via Royal Mail 48 hr track and trace service. Please note that we are able to offer a free mail service on our exchanges for one exchange process only (though this can be for multiple garments in the same shipment). If a second exchange is required, we will charge a postal fee.

Within Europe and Internationally, unfortunately we are not able to offer a free postal service for exchanges. We therefore request that you return your goods via the outlined returns process above and place a new order.

Please note that this does not affect your statutory rights. For more information returns, please visit our Terms and Conditions page.