All costs shown below are in £ / GBP. Shipping costs (set out below) will automatically come up once you have typed in your delivery address.
Hermes courier service – subsidised so you only pay £2.95
We use Hermes for all U.K. delivery. Hermes delivery service usually takes between 3 – 5 working days (including Saturday). All the parcels are insured and the driver will attempt three deliveries before the goods are returned to us.
Royal Mail Special Delivery Guaranteed by 1pm £8.00
Ideal if you want your goods to be with you the next working day. This service ensures delivery of your goods before 1pm and enables you to track your parcels process from the point of dispatch. It requires a signature upon delivery. UK Mainland only.
Saturday Guarantee – with Royal Mail Special Delivery (by 1pm) – £12.95
A guaranteed and tracked service that ensures your parcel is delivered on Saturday before 1pm (order to be placed no later than 12 noon Friday).
UK Mainland only.
Due to Brexit there is no longer a European service from Royal Mail. Europe is now regarded as an International destination.
The costs for Europe have gone up but we have kept the charges you pay the same at £9.99
We will send you details of the tracking information link and a unique reference number to track your parcel’s journey. Please note that some European customers are reporting that since Brexit they are having to pay import duty on Earthmonk products coming into their country. We are unable to advise when these are applied, what these costs will be and we are unable to pay these on your behalf. If you are contacted by customs and requested to pay a charge on your goods and choose not to pay this and your parcel is not returned to us we are unlikely to be able to refund you for your purchase.
Despite charges having almost doubled for parcels going to the USA and other destinations around the world we have continued to fix our costs for this Tracked service both at £12.45
For our customers living outside of Europe this service ensures that you can track and trace your parcel from the point of despatch to delivery. Please note that some countries may charge a duty on the import of goods. We are unable to advise what these costs and are unable to pay these on your behalf. If you are contacted by customs and requested to pay a charge on your goods and choose not to pay this and your parcel is not returned to us we are unlikely to be able to refund you for your purchase.
We will let you know as soon as possible should there be a problem fulfilling your order or a delay in despatching it. Should this happen you are free to cancel your order and have a full refund.
Provided we have the inventory in stock, orders placed before twelve noon (Monday – Friday) will be processed the same working day. Orders placed after 1pm will be processed the following working day (orders placed after 1 pm Friday afternoon will be despatched the following Monday) this is because the courier collection is at 1pm.
All the delivery times quoted are based on the standard working week e.g. Mon- Fri (excluding UK public bank holidays).
UK & EU prices include the cost of VAT. If your order is outside the EU you will not be charged VAT but you may be charged a local import duty.
For all overseas orders we will only be able to deliver to the billing address you provide. Please note that it is very rare for parcels not to arrive at their destination but once the parcel has left the U.K. we cannot be held liable for the contents of the parcel and cannot cover the cost of a refund or replacement items.
Unfortunately we are unable to offer next day delivery or Saturday delivery for the following postcode address: AB13, 14, 21-23, 30-45, 51-56, 99 and all IM – Isle Of Man, BT – Belfast, IV – Inverness, PH – Inverness, PA – Renfrewshire, KY – Kirkcaldy, KW – Orkney Isles. TR20,21,22,23 – Truro, HS – Isle Of Lewis, ZE – Shetland, GY – Guernsey, JE – Jersey.