Terms & Conditions,
We hope that you’ll love Earthmonk clothes and that you’ll be inspired by the messages they carry. It’s also important to us that you enjoy your shopping experience with us and that you understand how we process, despatch and deliver your goods as well as your rights and our duty to you.
Whilst it’s not the most exciting read our Terms & Conditions of Trade and Terms & Conditions of Use set out all the information you need to know when shopping with Earthmonk. Please remember that you are bound by these terms and conditions when you purchase from us.
Information about Earthmonk
We are Earthmonk Ltd and we are registered in the United Kingdom.
You can contact us by:
We will endeavour to respond to your email within two hours. Our working day is 9am – 5pm Monday to Friday.
We accept payment from most major credit and debit cards. Billing will appear as Earthmonk Ltd. We will only despatch goods once payment has cleared.
For your security when using a credit or debit card the billing name, address and phone number must match those on the card used for payment. We reserve the right to cancel or delay any order where the details provided are incomplete or fails to meet these criteria.
To help protect all our customers we reserve the right to notify the police and cancel or delay any transaction that appears to be fraudulent.
Earthmonk does not sell products for purchase to anyone under 18 years of age.
Products and stock
We make every effort to get a true and accurate likeness of all our products so you know exactly what you’re buying. However depending on the resolution of the electrical product you are using to view our website, colour variations may occur.
While we endeavor to ensure that our garment measurements are accurate slight variations can sometimes occur.
We work hard to ensure our stock levels are accurate, however sometimes errors occur. If your goods are not in stock we will contact you as soon as possible to notify you at which point you can decide if you want to cancel or change the order.
We reserve the right to alter the pricing of our products without notice.
Prices on the website do not include delivery but your options are clearly set out under ‘Deliveries’ and when you click to purchase.
Prices shown are correct at the time of publishing and are inclusive of VAT for all UK and EU countries. This is subject to change without notice.
For countries outside the EU VAT is not charged and will be discounted from the product cost at the checkout. However it is worth checking with your local customs office before placing your order so you are clear about any import duties and taxes you may incur. If you do not pay custom charges then your goods may be retained, destroyed or returned to us. Situations such as these, although rare, can affect our ability to give you a full refund especially if we don’t have the goods or have incurred a charge.
Our prices are checked regularly. However if a pricing error is found then we reserve the right to (a) advise you of the correct price and arrange payment of any additional sum or (b) refund you for any over-payment you have made. If you do wish to proceed, your confirmation will constitute a new order and we will supply the goods once we have sent you a despatch confirmation email. Should you wish to cancel the order a full refund will be provided.
Placing your order
Provided we have the item in stock, orders placed before 12 noon (Mon – Fri) will be processed the same working day. Orders placed after 12 noon will be processed the following working day. Postal options vary according to your country of residence (refer to details under ‘despatching your order’ below. .
If we don’t have the stock, or if there is going to be a delay in despatching your order, we will contact you as soon as possible and provide you with a new estimated delivery date. Should this not be convenient you will, of course, have the right to cancel the order and receive a full refund.
Want to cancel your order?
If you change your mind after you have placed your order, contact us as soon as possible by email and we will do our best to cancel it.
How we process your order
Our first email confirms that we have received your order. It does not guarantee that we have the stock or that we can fulfil your order as sometimes other customers can nip ahead of you when ordering. While we apologise for any inconvenience this may cause, we cannot be held liable or responsible if your item(s) are not in stock. We will contact you as soon as possible if your order cannot be fulfilled.
Our second and final email confirms that we have received payment, processed and despatched your item. We will also send you your Royal Mail or DPD tracking number. Please note that for environmental reasons we do not print off paper receipts for inclusion in your delivery package. Instead an electronic copy of your receipt can be downloaded straight from your confirmation email.