Terms & Conditions

Despatching your order

Please refer to the Delivery page of our website for details of our utilised services.

Want to return or exchange your item?

While we hope that you will be delighted with your goods,  if you wish to make an exchange or return, you will need to complete and submit the Online Returns Form.  You must complete the form and return your goods to us within 21 days of purchase.

Unless faulty please ensure that the goods you are returning are unused, in a re-saleable condition and in the original packaging.

Unfortunately, we cannot refund the return delivery charges for returns or exchanges (unless the goods are faulty in which case we will send out replacement goods free of charge).

Please be advised that you are responsible for the returned item until we receive it; for this reason, we always advise our customers to request Proof of Posting from the Post Office and to keep this slip safe.  The best guarantee of us receiving the goods you are returning is a service that requires us to sign for it upon delivery so this is something that you might like to consider.

Please note that this does not affect your statutory rights.

Please note that unless goods are faulty, Earthmonk does not offer a return or exchange policy on any Sale items. As a small business, it is unfortunately not possible for us to offer this.

Returns

Provided the returned goods meet the above stated criteria, a refund will be made direct to the credit or debit card originally used to place the order.  The refund will be made within 3 working days of the item being received by Earthmonk.

Exchanges

All exchanges should take no more than 3 working days from when your item(s) arrives back to Earthmonk. If you need an exchange quickly, we recommend placing a new order for the product online, so it is shipped instantly, and then requesting a refund for the item being sent back.

Within the UK we will post the exchange(s) back out to you free of charge via Royal Mail 48 hr track and trace service. Please note that we are able to offer a free mail service on our exchanges for one exchange process only (though this can be for multiple garments in the same shipment). If a second exchange is required, we will charge a postal fee.

Within Europe and Internationally, unfortunately we are not able to offer a free postal service for exchanges. We therefore request that you return your goods via the outlined returns process above and place a new order.

Faulty goods

We do our utmost to ensure that all our products are of the highest quality. However occasionally items arrive that are damaged or faulty.  Should this happen please contact us as soon as possible via email to let us know.

Please refer to our Returns page for details on how to return your product.  As soon as we have received and inspected the faulty item we will send out the replacement goods free of charge or refund its cost.

Should your item be faulty we will refund the cost of your return postage.  Please make sure that you ask for a proof of posting certificate from your Post Office so that we can refund your postage costs.

Non Delivery

You must get in touch with us as soon as possible if your goods do not arrive on the date you are expecting.  If you live in the UK you must contact us within 7 days from the date you placed the order or we might be unable to offer you a refund.

Copyright

Copying and printing elements of this website are permitted solely for the purpose of placing an order with us. You must have written permission and pre-consent to use the material on our website for any other purpose.

We take great pride in our unique artwork and graphics and, while we hope you love our designs, you will be infringing copyright if you reproduce, distribute or make derivative works of our images without permission from us to do so.

Electronic Communications

As we are a web-based company most of our communication with you will be electronic. We will contact you by email and / or provide you with information via notices on our website.  For contractual purposes you must be prepared to consent to receive emails from us and agree that this form of electronic communication satisfies any legal requirement for written communication.

Security and Privacy Information

Earthmonk is committed to protecting the privacy of all its customers, site visitors and charitable partners. We use the information we collect to process orders as well as to create a more personalised and pleasant shopping experience for you.  No information collected by us on this site will be sold, rented or loaned.  Our primary aim in collecting personal information is to ensure that visitors to our website have an excellent, personalised online experience.

Personal Information

This is information specifically about you as an individual person and would include things such as your name, e-mail address, delivery/billing address, telephone number and credit or debit card details. This information is essential to process and despatch your order and notify you of any problems that may arise.  We only ever use your personal information to provide you with the best possible customer service.

Non-Personal Identifiable Information

This is information that does not by itself identify you as a specific person.  It covers areas such as the URL that you came from, which URL you go to next, what browser you are using and your Internet Protocol or IP address.  This generates lots of useful information for us from broad demographic information to monitoring the level of activity on our site. It can give us information on dates, times and frequency of your visit and the orders you make.  It can even give us more detailed information such as the type of server being used, the website you came from, the operating system, default language, applications and plug ins.  All in all, it helps us to monitor, develop and improve our website and enhance our customers’ shopping experience.

When using third parties to perform functions on our behalf, such as processing credit card payments, our contractors do have access to your personal information to carry out their tasks but they may not use it for any other purpose.

We do not collect any information about individuals, except where it is knowingly and specifically provided. We never sell or share any information about you as an individual or user of our website unless you personally agree to it.

Competitions and Promotions (non-transactional data)

If you enter a competition, sign up to a promotion, take part in a survey or agree that we can stay in touch with you about new products and services, we may ask you for personal contact information. When you enter a competition or promotion you are giving us consent to use this information and it enables us to contact you if you should win.  You can opt out of this if you wish and we will never pass these details on.

If you have a valid promotional code, then you can enter it into the Promo Code box that can be found on the checkout page.  Please note that promotional codes do have restrictions and normally run for a limited period of time.  They are subject to change and can be withdrawn at any time.  Only one promotional code can be entered per order.

Data Protection

We value your custom, your privacy and the trust you place in us in handling your data.  We take every reasonable step to protect your data and it is stored by us on a secure server.  We use a system that encrypts all personally identifiable information you input when you place your order before we receive it.  Please note that Earthmonk does not store or retain your payment card details on its servers.  All payment information is handled and processed using our payment gateway – Stripe.

We may disclose your data to the police, legal advisers or regulatory bodies in connection with any alleged criminal offence, fraudulent activity or when required by law.

Cookies

Cookies are small pieces of data stored by your browser on your computer’s hard drive that make web browsing easier and quicker for you.  Websites can also use cookies to compile data on traffic and visitor activity as well as revealing the most popular areas on the site and site usage. Cookies are anonymous and use a randomly generated number to identify themselves and therefore do not contain any information that could identify you in any way.

At Earthmonk we use cookies to make our website work as efficiently as possible for visitors and customers.  We also use the information gleaned from the cookies to improve our website and the online experience for everyone who visits our site.

Most web browsers atomically accept cookies. Although you may disable them, it is important to note your customer experience may be affected.